Refund and Returns Policy

At Dragon Desire, we value our customers and strive to ensure a seamless and satisfactory shopping experience. This Refund Policy outlines the terms and conditions for refunds and returns for purchases made through our website, dragondesire.com. Please read it carefully to understand your rights and obligations.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • The product is defective, damaged, or does not match the description provided on our website.
  • The product is returned in its original condition, unused, and with all original packaging and tags intact.
  • A refund request is submitted within 7 days of receiving the product.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Digital downloads or software products that have been accessed or downloaded.
  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
  • Products damaged due to misuse, neglect, or unauthorized alterations.

3. Refund Process

To initiate a refund, please follow these steps:

  1. Contact Us: Email us at shoppyycare@gmail.com with your order details, including the order number and reason for the refund.
  2. Return Authorization: Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number along with instructions on returning the product.
  3. Return the Product: The customer is responsible for the return shipping costs unless the return is due to an error on our part.
  4. Refund Approval: Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund.

4. Refund Timeline

Approved refunds will be processed as follows:

  • Refunds are issued to the original payment method used during the purchase.
  • The processing time is typically 7-10 business days from the date of approval, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, please contact us at shoppyycare@gmail.com. Exchanges are subject to product availability and the same return criteria as outlined above.

6. Cancellation Policy

Orders can be canceled within 24 hours of placement if the item has not yet been shipped. To cancel an order, email us immediately at shoppyycare@gmail.com.

7. Contact Us

For any questions or concerns about this Refund Policy, please contact us:

We are committed to addressing your concerns promptly and ensuring your satisfaction with Dragon Desire.

Thank you for choosing Dragon Desire. We appreciate your trust in us!